Eircom "you can cancel 12 months contract but you can not!"

I moved my phone & broadband service to vodafone, due to recent price hikes by eircom increases.

it was published customer having contracts will be allowed to cancel their contracts without panlity.

I switched over and now eircom esnt me the "early cease charges".

I called today and was told that you were free to cancel your phone service but not broadband! hence you are liable for early cease charges for broadband!!

I asked can ok I will not cancel my broadband package.. so can you provide me the service without landline? the lady said "No", BUT still you can not cancel broadband"

GGRRRRR.
can anybody here explain me please. when eircom saying "you can cancel your 12 months contract BUT but you CAN NOT cancel "

I spoked to vodafone and guy told me that this is happening to loads of customers who switched to vodafone recently & we are waiting for reply from our head office and will update you tomorrow.

wondering is any of boards.ie users here victim of eircom's stupid politics stunt

did anybody sorted with eircom on same issue?

Comments

Phone and Broadband are two seperate contracts you can cancel phone with no cost but if you have a broadband contract you have to pay the fees.

Phone and Broadband are two seperate contracts you can cancel phone with no cost but if you have a broadband contract you have to pay the fees.

Thanks for your opinion.

can u tell me pls, if i choose to keep my broadband package with eircom till my contract expires. so thats means eircom should provide me the 'service ' by some how! may be wirelessly! then sircom's responsibility to provide me broadband as I m not cancelling my broadband contract!

can you reply pls? is there no onus on provider to provide the service!

I signed up for a product/package/bundle with eircom, which included phone service, broadband, off-peak calls in the evenings etc and also with other conditions and charges such call connection charges etc.

I never signed up for broadband as a separate 'entity'. broadband was an 'integral' part of the 'deal'.
and in feb '11 eircom changed the terms and conditions of that deal. hence eircom themselves said customers with contract/pacakages will not panelized for early termination.

I signed up for a product/package/bundle with eircom, which included phone service, broadband, off-peak calls in the evenings etc and also with other conditions and charges such call connection charges etc.

I never signed up for broadband as a separate 'entity'. broadband was an 'integral' part of the 'deal'.
and in feb '11 eircom changed the terms and conditions of that deal. hence eircom themselves said customers with contract/pacakages will not panelized for early termination.

We posted clarification on this issue on the 21-02-2011, 14:44

We apologise for any confusion regarding the price increase cancellation process.

To offer clarification on this issue.

Why certain eircom customers may not be eligible to cancel without incurring the contract early cease charge:

"Customers who are on the talktime talker or talktime chatter (contract) call and broadband bundle packages with eircom, have set call connection rates of 6.97c Inc Vat for all calls made to any number within or outside the package allowance. Which means these customers are not directly affected by the the price increase and therefore are not eligible to cancel the contract without incurring early cease charge".

When an eircom customer is eligible to cancel without incurring an early cease charge:

All other customers who are not in an eircom bundle, or their bundles are directly affected by the price increase were sent notification in writing allowing them to cease 30 days before the price increases take effect allowing them to cancel their existing contract without penalty.

eircom moderators
I hope that clarifies the issue for you.

the price increase was only on the phone charges so customers were only allowed get out of contract for the phone service if their was also a change to the broadband you would have been able to cancel both but since it was only the phone service that had a price hike they won't let broadband customers out of contract any other company would do the same to be honest !:rolleyes::o

wondering is it fair from eircom to punish its customers with bundles??

when i got min 12 months contract I checked their call charges that suited me, thus I got bundle, but now they have increased their prices, 'new prices' do not suits me anymore.

eircom thinks people affected by this change is the people who are not on any bundle/package?
if i have a bundle thats mean I should not/not suppose to make phone call outside bundle!
why eircom is pressurizing that new hikes will not affect bundled customers.

in reality, it will affect everyone.

eircom is bullying its customers who having bundle package to pay higher call charges made outside bundle? its outrageous. their were prices which were told to customers you will pay for calls made outside the bundle, while contracts were made available to customers.
many people like myself make phone calls outside those off-peak or bundle,
so I should not make any phone call, outside bundle to avoid 'new prices'!

its article from independent.ie, dated 11th feb '11

Eircom prices hiked by up to 60pc

By Aideen Sheehan Consumer Correspondent
Friday February 11 2011
EIRCOM is hiking its phone charges and making it harder for customers to leave.

The Consumers Association of Ireland last night accused the company of heaping sneaky new charges and conditions on loyal customers.

Eircom yesterday announced increases of up to 60pc in some of their phone charges.

And customers will now have to give one month's notice if they want to quit the service.

Call set-up fees -- the minimum charge for connecting a call -- will rise by 60pc from 5.95c to 9.5c, although this will not apply to bundled calls included in payment plans.

And the cost of a one-minute call to directory enquiries 11811 will rise from €1.68 to €1.99 -- an increase of 18pc.

Eircom has also introduced a new cancellation policy which means customers may have to give one month's written notice, by email, letter or fax, to cancel their service.

Eircom claimed that the net effect on customers' bills would be an average increase of 3.1pc, and more than 70pc of subscribers would not be affected if they only used the call minutes included with their bundle.

Spokesman Paul Bradley said that customers who wished to avoid these increases could switch to their bundled packages, which would offer them better value.

But Consumers' Association Chief Executive Dermott Jewell accused the company of putting shareholders' interests ahead of its customers.

"They are determined to extract as much money as possible from loyal customers.

"These changes will hugely affect people who have built their lifestyles around making cheaper calls after 6pm. They're also making it harder for those who wish to leave," he said.

Debt-ridden Eircom remains the country's largest fixed-line phone operator, with around 800,000 residential and 150,000 business customers, although this has fallen from 1.1 million customers a few years ago.

The regulator ComReg said that while Eircom was entitled to increase its call charges, consumers who had the terms and conditions of their contracts changed had the option to leave the service without any penalty or minimum waiting period.

For a customer making 100 minutes a month each of local calls and calls to mobiles, and 30 minutes of national calls, Eircom plans came in at 19th and 20th place at over €46 per month, while the cheapest provider was Pure Zeus at €39.99, followed by Hive Telecom at €40.01 and Pure Vesta at €40.44

below is article from www.joe.ie

Eircom will hit their customer's pockets hard from next month after the company announced increases of 60pc in some of their phone charges.

Kellett says: "The 3.1 per cent average increase figure used by Eircom is an outrageous piece of spin and is being used to hide much more severe price hikes. Dig a little deeper and the real costs are laid bare."

"Call connection fees will increase by 60 per cent. A one-minute local call made during peak times will increase 30 per cent and off-peak the increase is 43 per cent. These rises are exorbitant to say the least and not something that can be glossed over. Where the 3.1 per cent figure came from is a mystery."

Regarding the changes to its peak time hours Kellett says: "Eircom also fails to mention in its media announcement that bank holidays are now charged at peak time rates for new and non-bundle customers. This subtle change will be introduced six days before St. Patrick's Day - a time when people are more likely to call friends and family."

"As well as bank holidays, peak time charges will now apply from 7am to 7pm versus the normal 8am to 6pm. Again, because of the subtlety of this change, many will be caught out."

Speaking of the numbers affected Kellett adds: "As confirmed by Eircom approximately 330,000 customers are not part of a bundled offering and thus will be affected by the increased charges. That's a lot of people and businesses."

Since establishing in 2004, Magnet has never increased its telecoms prices and also states that it will not be raising them for the foreseeable future. Rather than increasing charges, Magnet is currently and actively seeking ways to reduce its call costs for both residential and business customers.

" We felt it important to clarify our position so that customers didn't feel they could potentially be caught out again on moving. Eircom is now more than 59%, or nearly 28 cent, more expensive for an average length national call when compared to Magnet standard residential rates.* Furthermore, off-peak call times for Magnet customers cover 6pm in the evening until 8am the next morning, with bank holidays are included in off-peak times."

Speaking of the options available to customers wishing to switch Kellett adds: "Thankfully customers are willing to shop around these days and people are now very quick to investigate alternatives and walk away from a provider if they're unhappy."

Residential consumers who want to get out of their Eircom contract without penalty will have to give the company written notification within a month of being notified of the changes, as of February 11.